Privacy Policy
1. Introduction
We at WPressly respect your privacy and are committed to protecting your personal data. This policy applies to all data we collect through our website and services.
2. Data Collection
We collect personal data from our customers for various purposes, including:
Providing services
Improving your experience with us
Communicating with you about your account and our services
3. Data Usage
We use personal data solely for the purposes for which it was collected and commit to not using the data for any unlawful purpose.
4. Misuse
We take strict measures to protect our services from any misuse. If we discover that a customer is using our services to send spam or engage in any illegal activity, we reserve the right to take the following actions:
Suspend or terminate the customer’s account
Report the incident to the relevant authorities if necessary
When user use servers or hosting for abuse or spam WPressly has the right to cancel the services without consulting the user, and user does not have the right to recover the money paid
5. Data Sharing
We do not share your personal data with third parties except in the following cases:
With your explicit consent
To comply with applicable laws and regulations
To protect our rights and property
6. Data Protection
We use advanced security technologies to protect your personal data from unauthorized access and unlawful use.
7. Your Rights
You have the right to access, update, and request the deletion of your personal data if it is incorrect or no longer necessary for the purposes it was collected.
8. Changes to the Privacy Policy
We reserve the right to update this policy at any time. Users will be notified of significant changes via email or through our website.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@wpressly.com.
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Service Level Agreement (SLA)
1. Introduction
This Service Level Agreement (SLA) constitutes an agreement between WPressly (hereinafter referred to as the “Service Provider”) and its customers (hereinafter referred to as the “Customer”). This agreement aims to define the expected level of service from the Service Provider.
2. Scope of Service
The Service Provider offers web hosting, server hosting, and virtual server hosting services. These services include:
Hosting websites on efficient and secure servers
Providing technical support to customers
Continuous system and performance monitoring
3. Availability
The Service Provider commits to ensuring 99.9% service availability throughout the year, excluding scheduled maintenance and outages beyond our control.
4. Technical Support
Technical support is available to the Customer 24/7. Technical support can be reached via:
Email: support@wpressly.com
Phone: +00201016000038
5. Response Time
The Service Provider commits to responding to any support request within 1-2 hours of receiving the request.
6. Scheduled Maintenance
Customers will be notified of any scheduled maintenance 48 hours in advance. Maintenance will be scheduled at times of least impact to customers.
7. Compensation
If the committed availability level is not met, the Customer is entitled to the following compensation:
If availability is less than 99.9% but higher than 99.0%, the Customer will receive a 10% discount on the next month’s fee.
If availability is less than 99.0%, the Customer will receive a 25% discount on the next month’s fee.
8. Terms and Conditions
This agreement does not cover:
Outages caused by customer misuse of the service
Outages due to issues with external networks not managed by the Service Provider
Outages caused by force majeure events such as natural disasters
9. Amendments
WPressly reserves the right to amend this agreement at any time. Customers will be notified of any amendments 30 days before they take effect.