Terms of Service & SLA

Welcome to WPressly!

Acceptance of Terms

By using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization, and your acceptance of these Terms will be deemed as the acceptance by that organization.

Changes to Terms

WPressly reserves the right to update these terms at any time. Users will be notified of significant changes via email or through our website.

User Conduct

You agree to use the Website in accordance with all applicable laws and regulations. You are solely responsible for all content you post, transmit, or otherwise make available on the Website. We reserve the right to terminate your account or restrict access if we believe, in our sole discretion, that your conduct violates these Terms.

Intellectual Property

All content and materials available on the Website, including but not limited to text, graphics, logos, images, and software, are the property of the Website or its licensors and are protected by applicable intellectual property laws.

Termination

We reserve the right to terminate or suspend your account and access to the Website at our sole discretion, without notice, for any reason, including violation of these Terms.

Disclaimer of Warranties

The Website is provided "as is" and without warranty of any kind. We make no warranties, express or implied, regarding the reliability, accuracy, availability, or completeness of our services.

Limitation of Liability

Users agree to:

• Provide accurate and up-to-date information during registration.
• Use the services in compliance with all applicable laws and regulations.
• Not engage in any activity that could harm our services or reputation.
• When user use servers or hosting for abuse or spam WPressly has the right to cancel the services without consulting the user, and user does not have the right to recover the money paid.

Payment and Fees

• Users must pay all fees associated with the services they subscribe to.
• Fees are non-refundable unless otherwise stated.

Governing Law

These Terms are governed by and construed in accordance with the laws of your jurisdiction. Any disputes arising out of or relating to these Terms will be resolved in the courts of your jurisdiction.

1. Introduction

This Service Level Agreement (SLA) constitutes an agreement between WPressly (hereinafter referred to as the "Service Provider") and its customers. This agreement aims to define the expected level of service from the Service Provider.

2. Scope of Service

The Service Provider offers web hosting, server hosting, and virtual server hosting services. These services include:

• Hosting websites on efficient and secure servers
• Providing technical support to customers
• Continuous system and performance monitoring

3. Availability

The Service Provider commits to ensuring 99.9% service availability throughout the year, excluding scheduled maintenance and outages beyond our control.

4. Technical Support & Response Time

Technical support is available 24/7. The Service Provider commits to responding to any support request within 1-2 hours of receiving the request. Contact us via:

• Email: support@wpressly.com
• Phone: +20 101 600 0038

5. Compensation

If the committed availability level is not met, the Customer is entitled to the following compensation:

• If availability is less than 99.9% but higher than 99.0%, the Customer will receive a 10% discount on the next month’s fee.
• If availability is less than 99.0%, the Customer will receive a 25% discount on the next month’s fee.

6. Limitations of the SLA

This agreement does not cover:

• Outages caused by customer misuse of the service
• Outages due to issues with external networks not managed by the Service Provider
• Outages caused by force majeure events such as natural disasters
• Hardware Failures: Failures resulting from hardware damage not directly caused by WPressly.